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Frequently asked questions
What is TRIVIQE?
TRIVIQE is a modular business-management platform that connects customer relationships, schedules, teams, programmes, payments and operational visibility in one workspace.
Which businesses can use TRIVIQE?
It is designed for service-led organisations such as academies, coaching businesses, salons, professional services, retail operations and logistics teams. Available workflows depend on the selected plan and modules.
Can we start with only the modules we need?
Yes. TRIVIQE is designed around a focused starting point, with eligible modules and add-ons available as the business grows.
Do clients or students receive their own access?
Where the relevant feature is enabled, invited people can accept a verified business connection and use a personal workspace for connected activities.
What is available now and what is planned?
Product pages identify current and planned capabilities. Planned features are not included as a promise in a paid plan until they are released and expressly listed.
Who owns the information entered by a business?
The business retains rights in the information it provides, subject to applicable law. TRIVIQE processes it only to provide, secure and improve the contracted service and as described in the Privacy Policy.
Can we export or delete our data?
Account administrators may request available exports or account closure. Some records may be retained where required for security, disputes, tax, payment reconciliation or legal compliance.
How are payments handled?
Payments may be processed by an authorised third-party payment provider. TRIVIQE does not intend to store complete card credentials. Applicable provider terms also govern the transaction.
Can we change our plan?
Eligible upgrades and add-ons can be requested through the product experience or support. Downgrades take effect according to the applicable billing and cancellation terms.
What is the cancellation and refund policy?
You may cancel future renewal at any time. Fees already charged are generally non-refundable except for duplicate charges, proven billing errors, a specific written offer or where applicable law requires otherwise.
Is white-labelling available?
Branding and custom-domain options depend on plan eligibility, technical verification and approval. They should not be treated as active until confirmed for the workspace.
How do roles and permissions work?
Workspace owners can invite team members and assign supported roles. Access should follow each person’s responsibilities and the controls available in the selected modules.
Where is data hosted?
Hosting and subprocessors may change as the service evolves. Current material providers and cross-border processing information will be maintained in the Privacy Policy or made available on request.
How does TRIVIQE handle children’s information?
A business using TRIVIQE for minors must obtain and manage valid parent or guardian authorisation and use only the information necessary for the service. Children should not independently create an account where law requires guardian consent.
How can we contact TRIVIQE?
Use the Get Started or grievance page. Support, privacy and grievance requests are routed to the appropriate contact listed there.