Privacy Policy

1. Roles and scope

TRIVIQE (operator details to be confirmed before publication), with its operational address at Ahmedabad, Gujarat, India. TRIVIQE acts as the platform operator for account, website, billing and support data. For client, student, team or operational records entered by a business, that business generally determines why the data is processed and TRIVIQE processes it to provide the service.

2. Data we process

• Identity, contact, profile and authentication information.
• Business, team, client, student, schedule, programme and operational records.
• Billing, transaction references, invoices and subscription records; complete card credentials are handled by the payment provider.
• Support communications, preferences, consent records and grievance requests.
• Device, log, security, cookie and usage information.

3. Purposes

• Create and secure accounts and workspaces.
• Deliver modules, invitations, notifications, support, billing and reports.
• Prevent abuse, investigate incidents and comply with legal obligations.
• Improve reliability and usability using proportionate data and safeguards.
• Send marketing only where permitted, with an opt-out where required.

4. Sharing and processors

We may use vetted hosting, database, communications, analytics, support and payment providers. We share only what is reasonably required and may disclose information where required by law, to protect rights or in a legitimate corporate transaction with appropriate safeguards.

5. International processing

Service providers may process data outside India where legally permitted. We will apply contractual, security and access safeguards and comply with applicable transfer restrictions.

6. Retention and deletion

We retain data for the service term and only as long as reasonably necessary for the stated purpose, security, backup recovery, disputes, taxation, payment reconciliation or legal requirements. Deletion from active systems may be followed by time-limited deletion from backups.

7. Your choices and rights

• Request access to or correction of applicable personal data.
• Withdraw consent where processing depends on consent.
• Request erasure, subject to lawful retention needs.
• Nominate another individual where applicable law provides that right.
• Raise a grievance and, where available, approach the competent authority after using the grievance process.

8. Children

Where a business uses TRIVIQE for children, it must manage valid parent or guardian authorisation and avoid tracking, behavioural monitoring or targeted advertising prohibited by law. Children should not independently submit personal data where guardian consent is required.

9. Security and incidents

We use reasonable technical and organisational safeguards such as access controls, logging, tenant separation and secure service providers. No system is risk-free. We will respond to qualifying personal-data breaches and provide notices required by applicable law.

10. Contact and grievance

Privacy requests may be sent to privacy@triviqe.com. Grievances may be addressed to Grievance Officer, TRIVIQE through the grievance page. We may verify identity or authority before fulfilling a request.