Legal & trust
Refund & Cancellation Policy
This policy explains subscription cancellation, renewal and the limited circumstances in which a refund may be issued.
Last updated: 21 September 2026
Cancellation
You may cancel future renewal through available account controls or support. Cancellation normally takes effect at the end of the paid billing period, and access continues until then unless the service is terminated for cause.
Refund position
Fees already charged are generally non-refundable because platform capacity and access are provided for the purchased period. We will review duplicate charges, proven billing errors, service-specific written guarantees and refunds required by applicable consumer law.
How to request review
Email support@triviqe.com within seven days of the disputed charge with the account email, business name, transaction reference, date, amount and reason. Do not send complete card or bank credentials.
Approved refunds
If approved, a refund is returned through the original payment method where possible. Bank or payment-provider processing times are outside TRIVIQE’s control. Taxes and provider charges are handled as applicable.